By Brian Jelf
Every year we survey a range of our clients both large and small, to gain an understanding of their thoughts on the services we provide for them. We’re pleased to say the results are resoundingly positive. Below are some of the outcomes.
• 100% of respondents were “very satisfied” with the overall service they receive from Hobbs
• 100% of respondents testified that Hobbs staff are “always” helpful
• 84% of respondents rated the value for money of the products and services offered by Hobbs as “Excellent” with the remainder stating “above average”
Hobbs The Printers
We are by modern standards, a large printing company and our strategy of focusing on business-critical publications and gear our investments, workflows and staff development accordingly. Critical means different things to different clients. The needs of safety documentation and confidential material vary to those associated with academic journals and periodicals. Likewise, the production of high volume education textbooks differs from the short run and print on demand requirements of independent publishers.
Unparalleled Service Delivery
If it’s important to our clients it’s important to us and delivering on time in full is always our first objective. If you have experienced challenges with your current supplier related to delivery, completeness, flexibility of schedules and an unwillingness to extend a service, then please be in touch and see how you can benefit in the same way as these clients.
I am writing to you regarding our last order and want you place on record our appreciation for the excellent job your team did. As well as the books printed, they produced slip cases which are top class and even though that involved a third party, your team pulled out all the stops and beat their own deadline and had them delivered to us today. Since placing our first order we have been impressed with the efficiency of Hobbs the Printers and on this occasion would like you to thank those involved in the production of the most recent order for us. Heartfelt thanks for a great job that was well done for a small customer.
Print Partner, Independent Publisher
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